Complaints/comments/suggestions
Throckley Primary Care aims to give a friendly and professional service to all of our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whoever you feel most comfortable – your GP, our Practice Manager or our reception staff will be happy to help.
In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can contact the North East NHS Independent Complaints Advocacy – Telephone 0808 802 3000.
You can download an information leaflet about how we deal with complaints The Complaints Process – January 2024 . You can download a Statement of Complaint form for completion and submission to the practice.
The Patient Advice and Liaison Service (PALS) can often help resolve any problems before they become formal complaints. A PALS officer can be contacted on 0800 032 0202.
The Patient Advice and Liaison Service (PALS) provide information and advice about NHS and non-NHS services and support organisations. They can help confirm/change hospital appointments, get explanations for cancellations, make bookings for interpreters, check why an ambulance may be late and let the hospital know if the patient is going to be delayed. In addition they can help signpost, e.g. how to find an NHS dentist, explain what will happen during appointments/treatments and give advice about discharge arrangements.
