Friends and Family Test 1st December 2014

What is this?  The Friends and family Test (FFT) is being introduced into all GP Practices from December 2014.  The FFT is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services.  Questionnaires will be available in a designated area in the Practice.  Please note it is not our traditional survey, that is totally separate.

BSL Version: https://www.youtube.com/watch?v=gUhTLwTnigE&list=PL6IQwMACXkj2AWSnL4-dGtLOhMrRvC7Wv

Mental Healthcare Version: https://www.youtube.com/watch?v=SikBu8j2x20&list=PL6IQwMACXkj1NEbF89RTD6oF9nUDyZKwJ