The Care Quality Commission (CQC) make sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care, and encourage them to make improvements. They do this by inspecting services and publishing the results on their website http://www.cqc.org.uk/ to help the public make better decisions about the care they receive. Their inspections are usually unannounced.
What do the CQC do during the inspection?
During the inspection, the CQC will observe care and talk to people who use the service, their carers and staff. They will cross-check what they see and hear against other evidence such as care records, care plans or other information. They will look for evidence that the regulations are not being met, but where they see, hear or find evidence to show that the care being provided is what they expect people to experience, they will include this in their report. Sometimes their inspectors will be accompanied by clinical experts and Experts by Experience (people who have experience of receiving care) who will also talk to people who receive care. It would be very helpful to the CQC (and the practice) if you could post your feedback (both positive and negative) regarding the practice and the services we offer on the ‘Share your experience’ forms on the bottom right hand corner of our profile page on the CQC websitehttp://www.cqc.org.uk/directory/1-199690365, as this helps us and the CQC understand how people experience our service.